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Seeking for better service design and delivery: created by and for citizens
More and more countries worldwide are placing the administrators in the users’ shoes and trying to understand the citizens’ journey through the service request.
Today, we will talk about public services and service delivery. Our guest is Gregor Virant, Head of SIGMA and former minister of public administration of Slovenia. SIGMA stands for Support for Improvement in Governance and Management, a joint initiative of the OECD and the European Union.
Today’s episode of European Talks discusses the issue of the EU enlargement impasse and how it is being dealt with. With the rising skepticism regarding enlargement and slow reforms in
Welcome to the third episode of our WeBER Talks, in which Jan-Hinrik Meyer-Sahling, Professor of Political Science at the University of Nottingham and a member of the WeBER Advisory Council