Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships

The project “Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships” aimed to contribute to the creation and implementation of policies in the area of public administration reform ensuring more participatory and citizen-centric design and improving accountability and responsiveness of the Serbian government for the quality of services it delivers. Working both at the level of policy development and community level, the project focused on improving quality and transparency in designing and delivering the most requested types of public services in the area of health, education and internal affairs.

“Partnership for Public Administration Reform and Public Services” was implemented by two main partners European Policy Centre (CEP) and European Movement in Serbia (EMinS) during the two-year period. The project is realised in cooperation with 12 other partners in Serbia: Pro-Pozitiv, Protecta – Niš, Youth Centre Timok i 9 members of the Network of European Movement in Serbia in Subotica, Novi Sad, Sremska Mitrovica, Lazarevac, Valjevo, Kraljevo, Kruševac, Novi Pazar i Leskovac.

The goals of the project were:

  1. To ensure involvement of CSOs across the Serbian territory in monitoring the progress of PAR and in designing high quality and evidence-based proposals for reviewing/improving the PAR policy
  2. To create two-way communication between citizens and responsible public authorities on PAR and public services provision, by collecting citizens’ feedback on the quality of administration and public services and ensuring the reaction of the responsible authorities
  3. To deliver methodologically solid evidence on citizens’ satisfaction with three widely used and salient public services, as one of the key reform areas under the EU accession framework for PAR, and on the quality of policy making in those policy areas
  4. To provide evidence-based recommendations and inputs related to PAR in the context of EU accession negotiations

Within this project, four workshops were held for local CSOs:

First workshop for CSOs in Kraljevo (in Serbian)

Second workshop for CSOs in Kovačica (in Serbian)

Third workshop for CSOs in Niška Banja (in Serbian)

Fourth workshop for CSOs in Kladovo (in Serbian)

Within this project, we produced the following documents:

Openness and inclusiveness of public policy-making in Serbia

Grey Book of Public Services

Policy briefs:

Challenges and of civil society in the process of public administration reform (in Serbian)

Human resources at the local level: The most important link for quality public services

One of the most important activities is the national ME at spotlight campaign, conducted in order to involve the citizens of Serbia in the process of public administration reform.

The final conference was held on 25 April 2018 in the Metropol Hotel. Find out more about the conference here.

For more information about the project and its results, we invite you to visit the website created within the project: 

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