• SERSER
  • What do citizens tell us about administrative services?

    The second public perception survey in the Western Balkans

    Public perceptions from four out of six countries in the Western Balkans suggest that state administration has become more citizen oriented in the past two years.

    Citizens throughout the region are increasingly aware of electronic access to administrative services, even though the COVID-19 pandemic has had a limited impact on using this type of access. Interesting country-level variations are noted in different aspects of the survey.

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