Headquarters: Svetog Nauma 7, 11000
Office address: Đorđa Vajferta 13, 11000
Phone:: +381 11 4529 323
Keeping these objectives in mind, the countries of the region have carried out different initiatives and put efforts into changing the ways of providing administrative services to their citizens. What do citizens have to say about the provision of these services?
This report presents the results of the latest WeBER public perception survey, implemented in the entire Western Balkan region in May 2022. Additionally, the report draws main comparisons with the same survey implemented in 2020, shortly after the outbreak of COVID-19 pandemic, and informs about the main changes in public perceptions regarding administrative service provision in the last two years.