Strengthening Consumer Protection Organisations for better Municipal Services in SEE

The main objective of the project Strengthening Consumer Protection Organisations for better Municipal Services in SEE is to strengthen the capacities of consumer organisations in advocating the rights of consumers of municipal services in South-East Europe.

Think for Europe Network of EU Policy Think Tanks and Policy Research Centres in South-East Europe – TEN, consisting of European Policy Centre (CEP), European Policy Institute (EPI) from Macedonia and Institute Alternative (IA) from Montenegro will be in charge of project implementation. National consumer protection organisations from all three countries (National consumer protection organisation of Serbia, Consumer protection centre of Montenegro and Consumer protection organisation of Macedonia) will also be involved in project implementation while consumer protection organisations from other countries of the region will gradually involve themselves in project activities.

Project will be implemented through set of work packages which will be concentrated around the following activities: development of the regional study and adoption of action plans for advocacy by the consumer organisations (work package 1), arrangement of multi-stakeholder dialogue and preparation of consumers’ awareness raising  strategies (work package 2) and establishment of the regional consumer organisations network – CONWeB  with clear goal of affiliating itself with BEUC – European Consumer Organisation (work package 3).

Project will last for 13 months. Its realisation started in February 2015.

Project is financed by German organisation for international cooperation (Deutsche Gesellschaft fur Internationale Zusammenarbeit) – GIZ, through Open Regional Fund for modernisation of municipal services.