Raising the level of citizens’ understanding of their rights and obligations in the enforcement procedure at the local level

From April 2020 until February 2021, CEP implemented the Project “Raising the level of citizens’ understanding of their rights and obligations in the enforcement procedure at the local level”.

This Project sought to contribute to the improvement of the enforcement procedure in Serbia through raising citizens’ understanding of and educating them on their rights and obligations in the enforcement procedure in selected three municipalities. (Kragujevac, Pančevo and Kraljevo).

This Project sets out citizens as the main target group and end beneficiary of the project, as the project aims at enhancing their awareness and knowledge about their rights and obligations in the enforcement procedures. The secondary target groups are the selected local self-governments and public utility companies in these municipalities, as owners/providers of municipal services being the largest generators of enforcement procedures at the local level. Finally, the project activities also targeted consumer protection organisations and public enforcement officers within the cites covered by the project.

The overall goal of the Project was to support judicial reform and increase judicial efficiency in Serbia through improving citizens’ understanding of their rights and obligations in enforcement procedures.
To achieve this overall goal, the activities within this Project were directed towards improving the communication and coordination among key actors in enforcement procedures in municipal service provision, and awareness of citizens on the role of local self-governments and public utility companies, and their rights and obligations, in enforcement procedures.

The Project was financially supported through the grant provided by USAID technical assistance project “Rule of Law” which promote the strategic advancement of Serbia’s judicial reform process, increase judicial efficiency, promote access to justice through non-judicial services (public enforcement officers), and build the capacity of institutions in the judiciary outside of the court system.