• SERSER
  • Grey Book of Public Services

    The Grey Book of Public Services in Serbia is a product of the two-year project “Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships“, The goal of the Grey Book is to present the most important results of conducted research and to offer a specific set of recommendations for improvement of public service delivery.

    Authors: Katarina Tadić | Milena Lazarević

    Openness and inclusiveness of public policy-making in Serbia

    This Study was created within the project “Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships”. The project has focused on the services most frequently used by citizens within three different areas: the issuance of personal documents by the police administrative service, services provided by the primary health care units (community health centres), and the services of enrolling children in pre-school institutions and primary schools within the education area.

    Authors: Katarina Tadić | Milena Lazarević

    Serbia Progress Report 2016-17

    European Policy Centre – CEP, as the National Researcher of the Independent Reporting Mechanism (IRM) under the Open Government Partnership (OGP), has made Serbia Progress Report for 2016-17 period.

    Authors: Milena Lazarević | Katarina Kosmina | Dragana Bajić

    Openness and inclusiveness of public policy-making in Serbia

    Management of the public policy system is one of the key reform areas within the Public Administration Reform (PAR)1 framework in Serbia, along with the public service delivery system. On the other hand, the participatory and evidence-based process of public policy making not only increases transparency and accountability, but also positively influences the public policy outcomes, that is, improves the quality of public services.

    Authors: Katarina Tadić | Milena Lazarević

    Serbia Scores a Weak Two in Professionalisation of Public Administration

    In this document we analyse Serbia’s score for the Public Service and Human Resource Management and present scores of other Western Balkan countries. The area of public service is analysed through seven principles which are recognised as necessary preconditions for the establishment of professional public administration and merit-based civil service system.

    Authors: Vladmir Mihajlović

    Human resources at the local level

    Public administration reform in Serbia, having entered a new stage with the endorsement of the Public Administration Reform Strategy and its Action Plan for implementation, aims, inter alia, at establishing a harmonised and merit-based civil service system and at improving human resource management.

    Authors: Katarina Tadić | Vladmir Mihajlović

    Towards a Smart Staff Retention Policy for the Sustainable EU Integration of Serbia

    Why a staf retention policy?

    Authors: Milena Lazarević | Katarina Kosmina | Dragana Bajić

    Balkan Enlargement and the politics of civic pressure

    One of the lessons learnt from previous enlargement waves is the need to complement the politics of conditionality – that is, Brussel’s traditional ‘carrot and stick approach’ – with the politics of civic pressure – whereby the governments in the Balkan countries are ‘squeezed’ between civil society demands and an uncompromising European Commission.

    Authors: Milena Lazarević | Corina Stratulat

    Citizen-oriented Public Administration in Serbia

    Public administration in Serbia faces numerous challenges and difficulties, some of which are reflected in the lack of capacity, but some also in the reluctance of the Government and the administration to adapt to new demands.

    Authors: Katarina Tadić

    Towards a Smart Staff Retention Policy for the Sustainable EU Integration of Serbia

    Adequate administrative capacities are one of the crucial preconditions for a successful and sustainable membership of Serbia in the EU. However, experienced employees have been increasingly leaving their public administration jobs due to inadequate work conditions.

    Authors: Milena Lazarević | Dragana Bajić | Katarina Kosmina
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