• SERSER
  • Do new circumstances change routines?

    Public administration and service delivery during the COVID-19 pandemic in the Western Balkans

    The impact of the COVID-19 pandemic outbreak on citizens’ usage of electronic access to administrative services has been limited in the Western Balkans.

    The Brief analyzes potential reasons for this and reflects on cross-national variations.

    This Brief is made within the WeBER2.0 initiative. More about this initiative can be found here: www.par-monitor.org

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