Consumer Protection in Serbia

Consumer protection in Serbia is an area of public policy that has bee established and is legally shaped under the auspices of the European integration process. The 2010 Consumer Protection…

Problems and obstacles in access to justice in enforcement procedure from the perspective of consumer protection

Specifically, the identification of problems and obstacles faced by consumers and civil society organisations in the field of enforcement should be ensured, to work towards providing a higher level of…

Grey Book of Public Services

Public administration reform constitutes not only one of the key pillars of the European integration process, but also a comprehensive process, which is supposed to improve the overall system of…

Openness and inclusiveness of public policy-making in Serbia

Management of the public policy system is one of the key reform areas within the Public Administration Reform (PAR)1 framework in Serbia, along with the public service delivery system. On…

Civil Society and Policy Making in the Visegrad Group Countries

Civil society organisations (CSOs) of the Western Balkans (WB6) are relatively young compared to their counterparts from Visegrad countries (V4). This could be seen as a natural consequence related to…