• SERSER
  • Designing better public services in Serbia

    Serbia’s public service providers make decisions with little knowledge of people’s preferences. Designing services together with citizens will not only benefit service users, but will also help the government to learn about its own performance in service delivery.

    Authors: Dragana Bajić

    The Senior Civil Service System in Serbia

    This stand-alone policy brief deals with lack of real progress in professionalisation and depoliticisation of senior civil service in Serbia.

    Authors: Vladmir Mihajlović

    Independent Reporting Mechanism (IRM)

    The Serbian Action Plan addressed many core open government issues, including access to information and civic space. The Government completely implemented 7 of 14 commitments by the end of the assessment period.

    Authors: Milena Lazarević | Dragana Bajić

    Serbia’s EU accession negotiations on Chapter 32

    Serbia started off accession negotiation talks with the EU on the Chapter 32 – Financial control in 2015, but after more than three years it is difficult to assess the country’s progress since there is hardly any public communication on developments in this chapter.

    Authors: Miloš Đinđić

    Public service and human resource management

    What does the performance of tasks characteristic for civil service outside of the civil service merit-based regime look like? How open, transparent and fair is the recruitment into the civil service? How effective is the protection of senior civil servants’ position from unwanted political interference?

    Authors: CEP

    Public Finance Management

    How transparent and accessible are budgetary documents? How do governments communicate and cooperate with public about public internal financial control (PIFC)? How do supreme audit institution’s (SAI) communicate and cooperate with the public pertaining to its work? 

    Authors: CEP

    Lack of government transparency in Serbia

    This policy brief tackles the transparency of two inter-related aspects of the Serbian Government’s work: decision-making at its sessions and reporting on its activities and results, including on budget spending. It reminds that insufficient transparency limits opportunity for public scrutiny, and therefore opens the door for erosion of rule of law and other democratic standards.

    Authors: Miloš Đinđić | Milena Lazarević

    Strategic Framework of Public Administration Reform

    To see the infographic in full size, click here. Find out more about WeBER Project here.

    Authors: CEP

    Accountability

    Do Western Balkan countries have good freedom of information (FOI) laws and are they consistently applied? Find out in this WeBER Infographic!

    Authors: CEP

    Western Balkan PAR Monitor 2017/2018

    Governments in the Western Balkans have been implementing public administration reforms (PAR) for over a decade now, with varying degrees of success. Since 2014, PAR is acknowledged as one of the fundamental areas of reform on any country’s path to EU membership and a set of principles was prepared for the accession countries to follow and comply with in this area in order to become successful EU member states.

    Authors: Milena Lazarević | Miloš Đinđić
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