Do new circumstances change routines?
The impact of the COVID-19 pandemic outbreak on citizens’ usage of electronic access to administrative services has been limited in the Western Balkans.
What do citizens tell us about administrative services?
Public perceptions from four out of six countries in the Western Balkans suggest that state administration has become more citizen oriented in the past two years.
Declining media freedom and biased reporting in Serbia
In the context of the global crisis caused by the novel coronavirus pandemic, free, impartial and professional media reporting has become ever more important. This represents an issue in Serbia, considering its ongoing decline in media freedom as confirmed by independent international reports.
Opening governments in times of lockdown
The ongoing coronavirus crisis has spurred a myriad of measures from governments in the Western Balkans to better inform their citizens and provide services in emergency circumstances. Yet, responses to the pandemic and the institution of unprecedented lockdown measures have introduced various challenges to already fragile standards of transparency, accountability and rule of law, as well as have exposed shortcomings in the functioning of public administrations, in the Western Balkans.
COVID-19 tracing app in Serbia
Governments across the globe are increasingly using digital tools to accelerate the tracking of people infected with COVID-19 and their contacts as a key measure to prevent the pandemic’s spread. Among potential solutions, contact tracing mobile applications have emerged as the most used and discussed, and it is likely that many governments, including Serbia’s, will include them in national public health efforts.
Serbia Design Report 2018–2020
Serbia’s multi-stakeholder consultation process has improved considerably through better public outreach, including on the local level. However, the action plan largely continues initiatives from the previous plan mainly with measures of limited ambition.
Designing better public services in Serbia
Serbia’s public service providers make decisions with little knowledge of people’s preferences. Designing services together with citizens will not only benefit service users, but will also help the government to learn about its own performance in service delivery.
The Senior Civil Service System in Serbia
This stand-alone policy brief deals with lack of real progress in professionalisation and depoliticisation of senior civil service in Serbia.
Independent Reporting Mechanism (IRM)
The Serbian Action Plan addressed many core open government issues, including access to information and civic space. The Government completely implemented 7 of 14 commitments by the end of the assessment period.
Serbia’s EU accession negotiations on Chapter 32
Serbia started off accession negotiation talks with the EU on the Chapter 32 – Financial control in 2015, but after more than three years it is difficult to assess the country’s progress since there is hardly any public communication on developments in this chapter.