• First WeBER Western Balkans Service Delivery Survey: Governments don’t ask citizens’ feedback on quality of public services

    18 June 2018 – Only 43% of the general public in 6 Western Balkan countries thinks that dealing with their public administration has become easier, says one of the findings of a comprehensive survey conducted by the WeBER Project.  The survey “Exploring public perceptions of Administrative services in the Western Balkans” is the first regional survey dedicated to service delivery, covering Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro and Serbia.

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