Grey Book of Public Services
The Grey Book of Public Services in Serbia is a product of the two-year project “Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships“, The goal of the Grey Book is to present the most important results of conducted research and to offer a specific set of recommendations for improvement of public service delivery.
Openness and inclusiveness of public policy-making in Serbia
This Study was created within the project “Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships”. The project has focused on the services most frequently used by citizens within three different areas: the issuance of personal documents by the police administrative service, services provided by the primary health care units (community health centres), and the services of enrolling children in pre-school institutions and primary schools within the education area.
Towards a Smart Staff Retention Policy for the Sustainable EU Integration of Serbia
Adequate administrative capacities are one of the crucial preconditions for a successful and sustainable membership of Serbia in the EU. However, experienced employees have been increasingly leaving their public administration jobs due to inadequate work conditions.
Policymaking in the Western Balkans
EU aspirants from the Western Balkans find themselves in a lengthy and demanding process of improving their policymaking systems. Sustainable results require not only robust tools and procedures, but also the involvement of all interested parties – civil society, media, interest groups and associations – into policymaking.
Demanding Open Data in Serbia
This study deals with open data demand created by civil society organisations (CSOs) in the context of the limited supply of open data in Serbia.
Performance Audit and Policy Evaluation in the Western Balkans
From a conceptual perspective, performance audit and policy evaluation are very close fields, with highly converging goals, methods and tools.
Civil Society and Government
Up to this point, the issue of a systemic approach to civil society participation in the process of policy making in Serbia has not been resolved.
Getting results in Public Policy
How to get the results in public policy? Is civil society in Serbia able to contribute by engaging in monitoring and evaluation processes?
Civil Society and Citizens in the External Audit Process
Supreme Audit Institutions are characterised by functional independence from the executive in exercising external control of budget expenditures and securing financial government accountability.